This guide shows the types of support tickets and reasons why you might want to create one. Make sure you follow all directions when creating a topic, or it will be moved or deleted.
Player Reports
Use this section to report other players who are breaking server rules.
Report here for:
- Hacking/cheating
- Scamming
- Harassment or toxic behavior
- Chat offenses
- Or any other behavior that violates server rules
IMPORTANT:
- You MUST include proof
- Evidence must clearly show the rule being broken
- Usernames must be visible
- Do NOT edit or crop evidence in a misleading way
Reports without proof may be denied.
Staff Reports
Use this section to report staff members.
Report staff for:
- Abuse of commands or permissions
- Unfair treatment or bias
- Inappropriate behavior
- Misconduct or rule breaking
- Or any other behavior that violates staff expectations or server rules
IMPORTANT:
- Provide strong evidence
- Be clear and detailed
- Staff reports are reviewed privately
False reports may result in punishment.
Bug Reports
Use this section to report bugs or glitches.
Examples:
- Duplication glitches
- Broken commands
- Item loss or errors
- Exploits or game issues
- Or any other technical issues or glitches affecting gameplay
Please include:
- Steps to reproduce the bug
- What you expected to happen
- What actually happened
- Any screenshots or videos (if possible)
Appeals
Use this section if you want to appeal a punishment such as:
- Ban
- Mute
- Kick
- Other restrictions
Before appealing:
- Be honest about what happened
- Explain your situation clearly
- Do not lie or blame staff
- Accept responsibility where needed
Repeated false appeals may be rejected or lead to further punishment.
General Rules
- Be respectful at all times
- Post in the correct category
- Provide clear and detailed information
- Do not spam reports
- Do not submit fake reports
- Follow staff instructions and templates